Contact

To qualify for a warranty claim on missing or defective items, you must record a video of yourself opening the package. The video must clearly show the unopened box, the unboxing process, and the issue as soon as the product is revealed.

Do not install the product or take it to a shop before verifying that everything works properly. Many damages happen during installation by third parties, which we cannot be held responsible for.

We inspect and test every item before shipping to ensure it’s in perfect working condition. The only acceptable proof of a defective product is a clear unboxing video taken upon delivery.

If you believe the glass cracked during shipment, please file a claim directly with the shipping carrier. You’ll need to present photos showing:

Following these steps helps us resolve your concerns quickly and keeps our support system running smoothly.

⚠️ Emails missing any of the required information below may not be processed.

1. Damaged Shipment

If your item arrived damaged via post, email Fantomtec.info@gmail.com and include:

Full Name (used on the order)

Email (used to place the order)

Pictures (at least four):

Note: By submitting a claim, you confirm that the information is truthful and complete. Providing false information may result in penalties under U.S. and Canadian law (18 U.S. Code § 1001).

2. Missing Item

If something is missing from your order, email Fantomtec.info@gmail.com with description of the missing item(s)

We’ll investigate and respond promptly once we receive the required information.

⚠️ Emails missing any of the required information below may not be processed.

1. Damaged Shipment

If your item arrived damaged via USPS, email Fantomtec.info@gmail.com and include:

2. Missing Item

If something is missing from your order, email Fantomtec.info@gmail.com with:

We’ll investigate and respond promptly once we receive the required information.